Fortress Solutions is proud to introduce our new bundled solution package, FortressOne. Telecommunications carriers and service providers are under increasing cost pressure to reduce capital and operating expenses. FortressOne is a customized OEM-alternative service offering customer self-support for telecommunication carriers in an effort to de-bundle the classic and expensive OEM service support model.
What is FortressOne?
Over the past 20 years, OEMs have required telecommunication carriers to invest a high percentage of annual spend on after-purchase support services such as Repair, Software Support, CTAC (Carrier Technical Assistance Center or telephone support), and Advanced Replacement Sparing Services. In some case, these after-purchase support services can cost between 8% to 20% of initial equipment spend on an annual basis.
FortressOne delivers a product support solution that bundles the following suite of services into one complete package for each product. These services provide everything an operator requires to reliably sustain the life of the technology investment in later-stage products at a price point far more competitive than the traditional OEM support program.
FortressOne Services include:
- Hardware Repair
- CTAC – Product Technical Support
- Hardware Advance Replacement
- Hardware Sparing
- Reverse Logistics Management