Services for OEMs
We also heavily invest in our OEM partners and relationships to provide unparalleled after-market services to them and their customers.
During the product lifecycle when products reach a point where an investment reduction is needed or end-of-service has occurred, Fortress can step in and provide much needed services and solutions. Our solutions provide OEMs with a continued reduction in product and service costs and allow them to support their customers at much lower rates.
Request a quote today to see how Fortress can partner with you to fulfill your after-market service needs.
- Repair & Return LogisticsDomestic and international processing of repair and return services with extensive and flexible reporting analytics
- Equipment RepairWe have over 88,000 SKUs currently supported with 10 to 30 day turnaround options and less than 1.5% annual warranty return rate
- Customer SupportInbound phone technical support service available with customer portal
- Logistics Parts SparingOver 65 domestic and international logistics sparing locations with extensive forward and reserve sparing programs in place
- Inventory Analysis and AnalyticsMaintain inventory at manufacturer defined Keep Levels
- Global Technical Phone SupportSenior Technician support experts with decades of experience, over 165 major platforms supported today with Tier 1, 2, and 3 service level options
- Engineering R&D ExpertiseHardware and software engineers from major OEMs and product manufacturers with tenure of over 25 years
- Re-ManufacturingRe-engineering options to replace obsolete parts