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Fortress Solutions - OEMs

OEMs

Continuing Product Support

Services for OEMs


We also heavily invest in our OEM partners and relationships to provide unparalleled after-market services to them and their customers.

During the product lifecycle when products reach a point where an investment reduction is needed or end-of-service has occurred, Fortress can step in and provide much needed services and solutions. Our solutions provide OEMs with a continued reduction in product and service costs and allow them to support their customers at much lower rates.

Request a quote today to see how Fortress can partner with you to fulfill your after-market service needs.

 

 

Benefits


  • Repair & Return LogisticsDomestic and international processing of repair and return services with extensive and flexible reporting analytics
  • Equipment RepairWe have over 88,000 SKUs currently supported with 10 to 30 day turnaround options and less than 1.5% annual warranty return rate
  • Customer SupportInbound phone technical support service available with customer portal
  • Logistics Parts SparingOver 65 domestic and international logistics sparing locations with extensive forward and reserve sparing programs in place
  • Inventory Analysis and AnalyticsMaintain inventory at manufacturer defined Keep Levels
  • Global Technical Phone SupportSenior Technician support experts with decades of experience, over 165 major platforms supported today with Tier 1, 2, and 3 service level options
  • Engineering R&D ExpertiseHardware and software engineers from major OEMs and product manufacturers with tenure of over 25 years
  • Re-ManufacturingRe-engineering options to replace obsolete parts

Ready to learn more? We are here to help.

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