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Fortress Solutions Global Phone Solutions

Global Tech Phone Support

YOUR AFTER-MARKET TECHNOLOGY PARTNER

We provide a robust Customer Technical Assistance Center service (CTAC) on numerous telecommunications, video, cable and broadcast platforms.

Get peace of mind with 24x7 technical support on the critical products you rely on to maintain your network operations.

While the original equipment manufacturer (OEM) may reduce or eliminate their support offerings on older legacy equipment to focus on newer products, our team steps in. We know you rely on the equipment and require expert support, where you need it, when you need it.

Superior processes and technology are fundamental, but our people are at the heart of our support system. Our CTAC team is comprised of seasoned technical support engineers with many years of experience supporting these exact systems via the OEM or major operator.

Support as it was Meant to Be

checkmark graphicSeasoned and Skilled
Highly seasoned engineers with decades of experience on supported platforms

checkmark graphicAny Level You Need
Tier 1, 2, and 3 service level technical support options, 24/7 + worldwide support

checkmark graphicAbove and Beyond
Extended team of engineers with in-depth knowledge of products via our repair expertise

checkmark graphicFlexibility
Flexible pricing options to meet your needs

checkmark graphicSMS Monitoring
Optional Systems Monitoring Services (SMS) for your networks and critical systems providing immediate alerts

checkmark graphicRobust Reporting
Monthly KPI reporting provided via Project Manager

Ready to learn more? We are here to help.

Built on Quality. Accelerated on Expertise. Our team of experts is ready to help.