We provide a robust Customer Technical Assistance Center service (CTAC) on numerous telecommunications, video, cable and broadcast platforms.
Get peace of mind with 24x7 technical support on the critical products you rely on to maintain your network operations.
While the original equipment manufacturer (OEM) may reduce or eliminate their support offerings on older legacy equipment to focus on newer products, our team steps in. We know you rely on the equipment and require expert support, where you need it, when you need it.
Superior processes and technology are fundamental, but our people are at the heart of our support system. Our CTAC team is comprised of seasoned technical support engineers with many years of experience supporting these exact systems via the OEM or major operator.
Support as it was Meant to Be
Seasoned and Skilled
Highly seasoned engineers with decades of experience on supported platforms
Any Level You Need
Tier 1, 2, and 3 service level technical support options, 24/7 + worldwide support
Above and Beyond
Extended team of engineers with in-depth knowledge of products via our repair expertise
Flexible pricing options to meet your needs
Optional Systems Monitoring Services (SMS) for your networks and critical systems providing immediate alerts
Monthly KPI reporting provided via Project Manager